Acceptable forms of payment
If you are using your insurance to cover services with an Alma provider, Alma will automatically send you an invoice after each session. Alma bases this invoice on the most recent eligibility check we have completed for your health plan. You can find more information on eligibility in Understanding your in-network coverage.
Alma invoices must be paid directly using a credit or debit card. Depending on your provider’s practice policies, you may pay each invoice individually or enroll in Auto Pay. You may also use an FSA or HSA debit card; however, these cards cannot be enrolled in Auto Pay.
While there are a variety of ways to pay for behavioral health sessions, Alma does have some limitations:
Alma is not currently set up to manage payments made outside of our platform and cannot accept and process paper checks. We cannot receive mail at our Alma offices, and so we are unable to collect any checks mailed there. This includes both personal checks and check payments from FSAs, HSAs, or HRAs.
If your benefit plan exclusively issues physical checks for payment, you may still be able to use a personal credit or debit card to pay your Alma invoices and then submit your receipts to your health plan for reimbursement. For more details, review our Support Center article on FSAs, HSAs, and HRAs.
Employee Assistance Programs (EAPs)
The Alma insurance program is in-network with Optum Live & Work Well Employee Assistance Program (EAP).
You can find more information about what EAPs are and how to use them at Alma here: Getting the most out of your EAP visits.
You can also find more specific information about the information you will need to gather to apply your EAP benefits to Alma sessions here: What you need for your first EAP visit.
We are not currently in-network with any EAPs outside of Optum Live & Work Well.
Receiving payment from FSA, HSA, or HRA funds
You may be able to use your FSA, HSA, or HRAs benefits to get reimbursement for services with Alma. For more information on working with these benefits, you can consult our Support Center article.