Acceptable forms of payment
If you are using your insurance to cover services with an Alma provider, Alma will automatically send you an invoice after each session. Alma bases this invoice on the most recent eligibility check we have completed for your health plan. You can find more information on eligibility in Understanding your in-network coverage.
Alma invoices must be paid directly using a credit or debit card. Depending on your provider’s practice policies, you may pay each invoice individually or enroll in Auto Pay. You may also use an FSA or HSA debit card; however, these cards cannot be enrolled in Auto Pay.
While there are a variety of ways to pay for behavioral health sessions, Alma does have some limitations:
Alma is not currently set up to manage payments made outside of our platform and cannot accept and process paper checks. We cannot receive mail at our Alma offices, and so we are unable to collect any checks mailed there. This includes both personal checks and check payments from FSAs, HSAs, or HRAs.
If your benefit plan exclusively issues physical checks for payment, you may still be able to use a personal credit or debit card to pay your Alma invoices and then submit your receipts to your health plan for reimbursement. For more details, review our Support Center article on FSAs, HSAs, and HRAs.
Employee Assistance Programs (EAPs)
The Alma insurance program is not set up to accept EAP benefits for our in-network clients at this time. We're working with our insurance partners to build a process to accept these types of benefits.
Occasionally, we see that our in-network partners will authorize the use of EAP benefits with Alma. However, Alma cannot process these benefits and, even with this authorization, we will not be able to accept and process EAP sessions.
Receiving payment from FSA, HSA, or HRA funds
You may be able to use your FSA, HSA, or HRAs benefits to get reimbursement for services with Alma. For more information on working with these benefits, you can consult our Support Center article.