Alma’s billing tool now allows clients to keep a card on file to automatically submit payment after sessions. For clients who use insurance (Aetna, Oscar, UnitedHealthcare, Oxford, or Optum) to see an Alma provider, this is automatically enabled. For clients who do not use insurance to see an Alma provider, Auto Pay may be enabled depending on your provider’s individual policies. If you have the ability to enroll in Auto Pay (If you don’t see a checkbox when submitting payment for an invoice, that means your provider has disabled it), we strongly encourage you to do so as a means of streamlining the payment process. Your provider may also choose to enroll you in Auto Pay themselves. We accept all major credit cards through Auto Pay, with the exception of HSA/FSA cards.
Once enrolled in Auto Pay, your card on file will be charged within 24 hours of your provider submitting an invoice. You’ll receive a receipt via email each time your card is charged. Within that email, you’ll be able to download a PDF of the receipt and unenroll in Auto Pay, if needed.
Saving a card on file:
- Search your inbox for any unpaid invoice sent after 10/13/2020 (searching “Your invoice is ready to pay online” will likely help you find it)
- Open the email and navigate to an invoice to pay
- Enter your billing information and check the box that says “Enroll in Auto Pay with [your provider's name].
- Click "Pay $XX"
Please note: Enrolling in Auto Pay does not pay all outstanding invoices by default. You’ll have to submit payment for any outstanding invoices separately. You can do this by clicking “Pay Invoice” in your most recent invoice email from Alma and submitting payment for all unpaid invoices at once.
What to expect:
- Your card will be charged automatically once your provider submits the invoice
- You will receive a receipt via email any time your card is charged
Cancelling or updating a card on file:
You can unenroll from Auto Pay or change the card kept on file at any time by clicking “Unenroll from Auto Pay” at the top of any receipt.
If you'd like to change your card on file, simply unenroll your current card and enroll a new card when paying your next invoice.