Tips for Adding Your Insurance Details to the Alma Portal

Under Alma’s insurance program, we verify your eligibility and payment responsibility on your behalf. It’s crucial that you and your client provide Alma with the most accurate and up-to-date information to ensure that we can stay on top of eligibility, payment responsibility, and proper claim submission.

Primary and Dependent Subscribers

When adding your insurance details, please indicate whether you are the primary subscriber (i.e., you have health insurance, either a self-paid plan or through your employer) or if you are a dependent (i.e., you have health insurance through a guardian, spouse, etc.). If you are a dependent, we ask that you fill in the primary subscriber’s full name and date of birth.

Locating Member ID and Group Number

Optum

Some insurance cards contain multiple ID numbers. In order to verify benefits, Alma needs to collect the member ID and group number. Without the correct information, we will not be able to pull up an active policy.

On the sample United Healthcare insurance card below, “Member ID” is 123456789, and “Group Number” is 98765. Please note that “Member ID” is referred to as “Member ID” within the Alma portal. “Health Plan” should be disregarded.

On the sample UMR insurance card below, “Member ID” is 123456789, and “Group Number” is 76-123456. Please note that “Member ID” is referred to as “Member ID” within the Alma portal. “Issuer” should be disregarded.


UHC_Sample_ID_Card.png

 

UMR_Sample_ID_Card.png

Our system requires six (6) characters to be entered into the “Group Number” field. If the group number is fewer or more than six (6) characters, or if no group number is listed (see Harvard Pilgrim insurance card below), enter “XXXXXX” and our team will update this field when checking eligibility.

Please note: If a member ID, full name, or date of birth is entered incorrectly, we may not be able to properly identify a your insurance policy.

Harvard_Pilgrim_Sample_ID_Card.png

Oscar

On the Oscar insurance card below, the Oscar ID starting with "OSC" corresponds to “Member ID” in the Alma portal. If the group number is not listed on the insurance ID card, you can find this on past bills from Oscar or within Oscar's online portal under the account information section. If you are unable to locate this number, enter XXXXXX into the "Group Number" field in the Alma portal. Please note that this only applies to the Group Number, and that Alma will be unable to pull up your benefits without the Member ID.

Oscar_Sample_ID.png

UHC Student Resources

On the sample UHC Student Resources insurance card below, “SR ID#” corresponds to Member ID, referred to as "Member ID" within the Alma portal. "Policy #" is 2020-451-1, not the digits inside the parenthesis, and corresponds to "Group Number" within the Alma portal. 

Clients with United Healthcare Student Resources need to communicate the name of the college or university that administers their health plan to Alma. You can do this by uploading a photo of your insurance card when entering your insurance details or by emailing the institute’s name to  insurance_operations@helloalma.com.

UHC_Student_Resources_Sample_ID_Card.png

Aetna

On the sample Aetna insurance card below, “Group Number” (GRP#) is 866081-030-00001, the first six (6) digits of which you’ll enter in the Alma portal. The “ ID,” referred to as “Member ID" within the Alma portal, is W213769935

Aetna_Sample_ID_Card.png

Selecting the Correct Insurance Company

It’s important to enter the correct insurance payer when adding a your insurance details to ensure that Alma can confirm active coverage and is submitting claims to the correct insurance payer. For example, on the insurance card below, you’d select “Oxford” as the insurance company, not United Healthcare.UHC_Selecting_Correct_Insurance_Card.png

 



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